Patient Experience

Catholic Medical Center is committed to continuously improving the quality of care provided in all patient care settings.  

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"The heart of Catholic Medical Center is to carry out Christ’s healing ministry by offering health, healing and hope to every individual who seeks our care." 


Compliments or Grievances (Complaints)

We greatly value your feedback. If you wish to convey a compliment or express a concern regarding your care at Catholic Medical Center, please ask to speak with your Nursing Unit Director.

The medical staff and the employees of Catholic Medical Center seek to engage our patients and families in their care, recognizing their needs and satisfying them to the extent possible.

If you have any questions or concerns that have not been answered to your satisfaction please contact our Patient Liaison at:
Catholic Medical Center
100 McGregor Street
Manchester NH 03102
603.663.8020

You may also lodge a grievance (complaint) with the appropriate agency below, regardless of whether you have first used the hospital’s grievance process.

For complaints within the jurisdiction of the NH Department of Health and Human Services:
NH DHHS Commissioner’s Office
Ombudsman Office
129 Pleasant Street
Concord NH 03301-3857
800.852.3345, ext. 6941 or 603.271.6941

For complaints related to Quality of Care/Premature Discharge for Medicare Patients:
BFCC-QIO Livanta, LLC
9090 Junction Drive, Suite 10
Annapolis Junction MD 20701
866.815.5440

Patient safety concerns can be reported to The Joint Commission:
  • At jointcommission.org navigate to the "Action Center" on the home page of their website, then click on "Report a Patient Safety Event," or use this link: Report a Patient Safety Event
  • By fax 630.792.5636
  • By mail to Office of Quality and Patient Safety, The Joint Commission, One Renaissance Boulevard, Oakbrook Terrace, IL 60181
  • By telephone 800.994.6610 (as of 9/1/18 callers will receive an automated message providing instructions on how to file a written patient safety report or concern)