Patient Experience

Catholic Medical Center is committed to continuously improving the quality of care provided in all patient care settings.  

PatExp_PAGE_content_photos_700x200.png

"The heart of Catholic Medical Center is to carry out Christ’s healing ministry by offering health, healing and hope to every individual who seeks our care." 


Compliments or Grievances (Complaints)

We greatly value your feedback. If you wish to convey a compliment or express a concern regarding your care at Catholic Medical Center, please ask to speak with the Department Director.

The medical staff and the employees of Catholic Medical Center seek to engage our patients and families in their care, recognizing their needs and satisfying them to the extent possible.

If you have any questions or concerns that have not been answered to your satisfaction please contact our Patient Liaison at:
Catholic Medical Center
100 McGregor Street
Manchester NH 03102
603.663.8020

You may also lodge a grievance (complaint) with the appropriate agency below, regardless of whether you have first used the hospital’s grievance process.

For complaints related to Quality of Care/Premature Discharge for Medicare Patients: 
BFC–CQIO Kepro
5700 Lombardo Center Dr.
Suite 100
Seven Hills, OH 44131
Tel: 216.447.9604
Toll-free tel: 888.319.8452
TTY: 711
Toll-free fax: 844.878.7921

For complaints within the jurisdiction of the NH Department of Health and Human Services: 
NH Department of Health & Human Services
Health Facilities Licensing Unit
129 Pleasant Street
Concord, NH 03301
Tel: 603.271.9039
E-mail: DHHS.HFA-Certification@dhhs.nh.gov

For complaints or concerns related to patient safety or quality of care:
Office of Quality Monitoring
The Joint Commission
One Renaissance Boulevard 
Oakbrook Terrace, IL 60181
jointcommission.org 
click “Report a Patient Safety Concern”