We greatly value your feedback. If you wish to convey a compliment or express a concern regarding your care at Catholic Medical Center, please ask to speak with the Department Director.
The medical staff and the employees of Catholic Medical Center seek to engage our patients and families in their care, recognizing their needs and satisfying them to the extent possible.
If you have any questions or concerns that have not been answered to your satisfaction please contact our Patient Liaison at:
Catholic Medical Center
100 McGregor Street
Manchester NH 03102
603.663.8020
You may also lodge a grievance (complaint) with the appropriate agency below, regardless of whether you have first used the hospital’s grievance process.
For complaints related to quality of care/premature discharge of Medicare Patients:
BFC–CQIO Kepro
5700 Lombardo Center Dr.
Suite 100
Seven Hills, OH 44131
Tel: 216.447.9604
Toll-free tel: 888.319.8452
TTY: 711
Toll-free fax: 844.878.7921
For complaints within the jurisdiction of the NH Department of Health and Human Services:
NH Department of Health & Human Services
Health Facilities Licensing Unit
129 Pleasant Street
Concord, NH 03301
Tel: 603.271.9039
E-mail: DHHS.HFA-Certification@dhhs.nh.gov
For complaints related to the quality of care:
Please contact DNV using their online tool:
dnvhealthcareportal.com/patient-complaint-report
or contact:
DNV Healthcare USA Inc.
Attn: Hospital Complaints
4435 Aicholtz Road, Suite 900
Cincinnati OH 45245
tel: 866.496.9647
fax: 281.870.4818