Patient & Family Advisory Council

Who are we?

In every aspect of all CMC’s initiatives, we first and foremost prioritize the perspective of the patients and families we serve. The Patient and Family Advisory Council is a group of committed patients and family members who serve as the VOICE of the patient. 

PatientAdvi_PAGE_content_photos_700x200.pngFront row (left to right): Pat Young, Sue Machos, Gloria Dionne. Back row: Sue Manning, Joanne Leach, Brian Bovyn, Barb McGuire, Diane Cheney, and Karen McLaughlin


What do we do?

Working with hospital staff, we are able to provide valuable insight, opinions and ideas to help Catholic Medical Center consistently deliver an exceptional patient experience while improving patient safety and the highest level of clinical quality to all patients. We participate in discussion groups to:
  • Identify patient and family needs and concerns
  • Provide 
    feedback on current systems and processes in the hospital,
  • Generate new ideas to improve standard of care and act as catalysts and advisors to integrate patient-centered care across the organization.


Why do we do it?

Patients and their families are often the most knowledgeable members of the care team and can offer unique perspectives and valuable feedback regarding the standard of care they receive. Patient advisors represent the views of a diverse patient group, with members providing insight, which represents different genders, ages, incomes, geographic locations, information from personal inpatient or outpatient experiences and more.


How can YOU be involved?

For additional information about the Patient and Family Advisory Council, or to inquire about becoming an advisor, please send an email to Karen McLaughlin at or call 603.663.6438. To explore other opportunities, please contact the Office of Volunteer Services.
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