Visitor Guidelines & temporary Restrictions

We are aware that the state has relaxed restrictions on hospital visitors. Please understand that the guidelines allow hospitals to keep restrictions in place if they feel it’s necessary. Our first priority is the safety and health of our patients and employees. The Manchester area—as well as CMC—continue to have more COVID activity than anywhere else in the state. We are currently allowing inpatient visitors and outpatient companions on a limited basis.  Please read the guidelines below. Thank you for your understanding and helping us keep everyone safe. 

We recognize that visitors, family and friends, play a significant role in our patient’s recovery process; however, to ensure the safety of our patients, visitors and staff from the spread of and potential exposure to coronavirus (COVID-19), we have implemented temporary visitor guidelines and restrictions. All caregivers, visitors, and companions are required to pass the screening process, wear a mask, and remain inside the hospital.  All caregivers and visitors must be on the approved list prior to arriving.  In most cases, patients will give name(s) of caregiver(s) and visitor(s) when they are admitted. 

People with disabilities covered under the ADA or Section 504 have the right to bring a support person with them to the hospital or practice per the Office for Civil Rights of the US Department of Health & Human Services

COVID Units: No visitors are allowed

Inpatient Units: One social visitor per patient is allowed after being screened between the hours of 2 PM and 6 PM for one hour per day.
  • One approved caregiver visitor per patient on a non-COVID unit is allowed entry outside of these times after being screened. Caregivers are intended to help move the patient's care along and may meet any of the following criteria: 
    • Activated durable power of attorney (DPOA)/surrogate when a decision needs to be made
    • Discharge teaching for the following situations
      • Confused patient
      • Complex discharge
      • Procedure patient discharge
    • Translator
    • 1:1 care to impulsive patients that provides staff assistance
    • End-of-life discussions with care team
    • Clergy from an outside organization
End-of-Life and Comfort Measures Order (CMO) patients on non-COVID units:
Inpatients receiving end-of-life care include those who are on comfort measures only (CMO) or those who are at risk of imminent death. The guidelines are only applicable to patients in a single patient room. 
  • A patient may have up to five immediate family members visit at one time, limited to one hour per day.
  • For ongoing comfort measure support, two family members may remain for an unlimited amount of time (for example, a patient's wife and one child may remain for an unlimited amount of time).
​Emergency Department:
  • For your safety and the safety of our patients and employees, visitors are not allowed, with the exception of a patient’s caregiver (s), as defined above.
Mom’s Place & Special Care Nursery:
  • Pregnant/OB patients on the Mom's Place are allowed one support person. If the patient is a minor, she may have two support people (guardians and other parent of the baby). 
  • Babies on the Special Care Nursery may have two support people.  Both must be wearing hospital-issued ID bands that match the baby's band.
  • Postpartum visits—Mothers are allowed to bring their infant child with them to postpartum office visits.
​​Outpatient Procedural Areas/Outpatient Practices/Diagnostic Imaging  (Cath Lab, Radiology, EP, etc.)
  • Each patient may bring one companion with them for an outpatient visit or procedure. The companion must be screened. 
  • The child of a patient who was unable to obtain childcare for the appointment is allowed after being screened.
Surgical and Procedural Patients
  • One person may accompany the patient on the day of the surgery. This companion must be screened and will wait in the Surgical Waiting Room until the procedure is over. They are not permitted to go to any other areas of the hospital.
Offsite locations
  • ​One person may accompany the patient to their appointment. This companion must be screened. The child of a patient who was unable to obtain childcare for the appointment is allowed after being screened.

​patient & visitor screening and mask policy 
  • All visitors and patients, over the age of two, entering any of our healthcare facilities must wear a mask at all times. Cloth masks are available for visitors, healthy patients and contractors.
  • Patient & Visitor Screening 
    Anyone who comes to the hospital or a CMC outpatient facility will be screened. Upon arrival, we will take your temperature and ask if you are experiencing any of the following symptoms
    • Fever
    • New onset cough
    • New onset of shortness of breath/respiratory issues
    • New onset of body aches
    • New onset loss of taste or smell
    • In the last 10 days have you been diagnosed with COVID-19?
    • In the last 14 days have you been in contact with someone that has tested positive for COVID-19? 
    • In the last 14 days, have you traveled outside of New England (NH, MA, VT, CT, ME, RI)?
Symptomatic patients coming for an appointment or procedure will be addressed on a case by case basis. Any visitor who reports symptoms will be asked to leave.

In addition, we are limiting access points at CMC to the front entrance of the hospital and the skybridge.

updated 9/8/20
A doctor visit from the comfort of your home


As we respond to the coronavirus disease, we are making it easier—and safer—to get care. For appointments that don’t require a physical examination, CMC Primary Care is now offering telehealth visits by either video or telephone.