Appointment Policy

• Our goal is to treat our patients with respect and courtesy at all times. We try to stay as close to your appointment times as possible and hope that you understand that the practice of medicine is sometimes unpredictable.
• If you are on a tight schedule, please feel free to call ahead to confirm your appointment, or notify the office if you will be delayed.
• We ask that new patients arrive 15-20 minutes prior to their scheduled appointment times to complete necessary paperwork.

Changing an Appointment 

• Please notify our office 24 hours in advance of any changes in your office appointment. We reserve the right to charge patients who cancel appointments without 24-hour notice or fail to show for a scheduled appointment.
• Please note that when a patient fails to keep their scheduled appointment without notification to the practice, this is known as a no show. Three no shows may result in the provider asking you to seek health care elsewhere. We understand that sometimes unexpected events may result in a missed visit. In the event of a special circumstance resulting in a missed visit, please contact the practice manager.

Confirmation Calls

• Catholic Medical Center Primary Care practices offer appointment reminder calls and text messages for your scheduled office visits using our automated confirmation call service.
• Please notify your primary care office should you not wish to use this service.
• Click here to find the telephone number for your primary care location.

Billing & Payment

We accept most major insurances and will be happy to submit claims to your insurance carrier. Be prepared to present your insurance card at each visit. We also require your co-payment to be made at the time of your office visit. You will be responsible for any coinsurance or amount applied to your deductible.

The responsibility for payment of our professional services is yours. Unless prior arrangements have been made, payment is due at the time of service. Any problems regarding reimbursement must be resolved between you and your insurance company. You can assist with billing and payment by:

• Notifying our office of any change of insurance carrier or plan, address, home or work telephone numbers.
• Notifying our billing department if a billing problem develops. We will do our best to help you resolve the problem. 
• Learn more about available financial aid.
• Bringing your insurance card to each visit.
• The billing department can be contacted at 603.663.6780
• Click here to pay your bill online. 

Preventive Health Visits & Additional Levels of Service

Understanding possible additional charges
Annual physical exams and Medicare Wellness Visits (AWV) are considered preventive health visits. During a preventive health visit your healthcare team will talk with you about your medical history, your current health and your risk for certain illnesses and injuries. There is no charge for preventive health visits.
 
However, during the course of your preventive care visit, your provider may discover or need to investigate and treat a new problem or an existing problem that has changed; you may also bring up a new concern to your provider during this visit. This additional care is considered diagnostic, meaning your provider is treating you because of certain symptoms or risk factors, and becomes separate from your preventive care visit.
 
If this occurs during your annual physical or wellness exam you may receive a separate bill for this additional diagnosis.
 
The office staff does not know what services will be provided during your actual visit, as this is between you and your provider. You will be billed if there is any unpaid balance after we receive payment for your visit from your insurance company.
 
It is important that you understand your health insurance benefits, and we strongly encourage you to contact your health insurance plan if you have any questions about what is covered under a preventive health visit.

pain management

Here at Catholic Medical Center, we recognize chronic pain is real and at times debilitating. We also realize that the medications that are used to treat chronic pain have a high potential for abuse and addiction. Our goal is to minimize the use of pain medication throughout our practices.

Our policy is to establish a Pain Management Agreement in an effort to prevent the misunderstandings about medicines you may take for pain management.

Additionally, we may refer you to a Pain Center as deemed appropriate by you and your provider.