Visitor Guidelines & temporary Restrictions

We are aware that the state has relaxed restrictions on hospital visitors. Please understand that the guidelines allow hospitals to keep restrictions in place if they feel it’s necessary. Our first priority is the safety and health of our patients and employees. The Manchester area—as well as CMC—continue to have more COVID activity than anywhere else in the state. We still have restrictions in place, which are listed below. Thank you for your understanding and helping us keep everyone safe. 


Visitors
We recognize that visitors, family and friends, play a significant role in our patient’s recovery process; however, to ensure the safety of our patients, visitors and staff from the spread of and potential exposure to coronavirus (COVID-19), we have implemented temporary visitor guidelines and restrictions. There are limited exceptions to this policy and visitor exceptions require a visitor to pass the screening process and remain inside the hospital:
 
  • COVID Units: No visitors are allowed
  • Inpatient Units: One visitor per patient on non-COVID unit after being screened under the below special circumstances:
    • Activated durable power of attorney (DPOA) when a decision needs to be made
    • Discharge teaching for the following situations
      • Confused patient
      • Complex discharge
      • Procedure patient discharge
      • Translator
    • 1:1 care to impulsive patients that provides staff assistance
    • End-of-life discussions with care team
    • People with disabilities covered under the ADA or Section 504 have the right to bring a support person with them to the hospital or practice per the Office for Civil Rights of the US Department of Health & Human Services
  • Comfort Measures Order (CMO) patients on non-COVID units:
    • CMO patients in single rooms may have up to five immediate family members visit at one time. Immediate family members are defined as: mother, father, siblings, spouse and children. Visits are limited to 30 minutes per day. 
    • For ongoing comfort measure support, two family members may remain for an unlimited amount of time (for example, a patient's wife and one child may stay while the other family members will be asked to leave after 30 minutes).
    • The family must provide a list of visitor names in advance to the nursing unit. Additional immediate family members (for example, a patient's sibling or additional children beyond the first five visitors) may also visit in another 30 minute window, so long as the number of visitors in a patient's room does not exceed five at any time. Visitors may not wait in the lobby or any other common area of the hospital.
  • Mom’s Place & Special Care Nursery:
    • Pregnant/OB patient—one support person
    • NICU baby (Special Care Nursery—two support persons, with ID bands
    • Postpartum office visits—mothers can bring their infant with them
    • People with disabilities covered under the ADA or Section 504 have the right to bring a support person with them to the hospital or practice per the Office for Civil Rights of the US Department of Health & Human Services
  • Outpatient Procedural Areas/Outpatient Practices/Diagnostic Imaging  (Cath Lab, Radiology, EP, etc.)
    • One screened companion can accompany patient under special circumstances:
      • Activated durable power of attorney (DPOA) when a decision needs to be made
      • Companion needs to provide physical support to the patient to get to and from the procedure or during the procedure or to and from an appointment
      • Companion is allowed to be present for appointments, education or discharge instruction post procedure
      • The child of a patient who was unable to obtain childcare for the appointment.
      • People with disabilities covered under the ADA or Section 504 have the right to bring a support person with them to the hospital or practice per the Office for Civil Rights of the US Department of Health & Human Services.
  • Surgical and Procedural Patients
    • Day of procedure when admitted day of procedure: One support person (note: If support person leaves the hospital for any reason they will NOT be readmitted) may accompany patient and wait in the Surgical Waiting Room
    • Patients who are already in the hospital (pre-op patients) and end up needing surgery may not have a visitor on the day of the procedure
    • People with disabilities covered under the ADA or Section 504 have the right to bring a support person with them to the hospital or practice per the Office for Civil Rights of the US Department of Health & Human Services

​patient & visitor screening and mask policy 
  • All visitors and patients, over the age of two, entering any of our healthcare facilities must wear a mask at all times. Cloth masks are available for visitors, healthy patients and contractors.
  • Patient & Visitor Screening 
    Anyone who comes to the hospital or a CMC outpatient facility will be screened. Upon arrival, we will take your temperature and ask if you are experiencing any of the following symptoms
    • Fever
    • New onset cough
    • New onset of shortness of breath/respiratory issues
    • New onset of body aches
    • New onset loss of taste or smell
    • In the last 10 days have you been diagnosed with COVID-19?
    • In the last 14 days have you been in contact with someone that has tested positive for COVID-19? 
    • In the last 14 days, have you traveled outside of New England (NH, MA, VT, CT, ME, RI)?
Symptomatic patients coming for an appointment or procedure will be addressed on a case by case basis. Any visitor who reports symptoms will be asked to leave.

In addition, we are limiting access points at CMC to the front entrance of the hospital and the skybridge.
 
 
A doctor visit from the comfort of your home

TELEHEALTH

As we respond to the coronavirus disease, we are making it easier—and safer—to get care. For appointments that don’t require a physical examination, CMC Primary Care is now offering telehealth visits by either video or telephone.