Visitor Guidelines & Restrictions

We recognize that visitors, family and friends, play a significant role in our patient’s recovery process; however, for the health and safety of our patients, visitors and staff from the spread of and potential exposure to COVID-19, we have implemented the folllowing guidelines.

mask policy & Entrance
  • All visitors and patients, over the age of two, entering any of our healthcare facilities must wear a mask at all times.
  • Cloth masks are not permitted at any CMC facility. For comfort a procedure mask may be worn over or under a cloth mask. KN95 or N95 masks are also permitted.
  • We are limiting access points at the hospital to the front entrance and the skybridge.
 

Please do not enter if you've recently experienced:

  • Fever 
  • New onset:
    • cough
    • shortness of breath or respiratory issues 
    • body aches
    • loss of taste or smell


VISITATION

Non-COVID inpatients, except for those in the ICU:
  • May have two visitors between 10 AM–8 PM.
  • Visitors under 18 must be accompanied by a parent or guardian. 
  • Non-COVID patients in the ICU may have one visitor/caregiver who must be the same person throughout the patient's entire stay. 
COVID-19 Patients:
  • No visitors are allowed with the exception of ICU patients.
  • ICU patients can schedule a 10-minute hallway visit with the nurse to see their loved one and talk with the provider about their condition. 
Visitation of a End-of-Life COVID-19 patient:
  • An end-of-life COVID-19 patient may have up to five immediate family members visit at one time. Once the visitors leave the room, they will not be allowed back into the room, except for two designated immediate family members.
  • For ongoing comfort measure support, two family members may remain for an unlimited amount of time (for example, a patient's wife and one child may remain for an unlimited amount of time). 
End-of-Life and Comfort Measures Order (CMO) non-COVID patients:
Inpatients receiving end-of-life care include those who are on comfort measures only or those who are at risk of imminent death. The guidelines are only applicable to patients in a single patient room. 
  • A patient may have up to five immediate family members visit at one time. Once the visitors leave the room, they will not be allowed back into the room, except for two designated immediate family members
  • For ongoing comfort measure support, two family members may remain for an unlimited amount of time (for example, a patient's wife and one child may remain for an unlimited amount of time).
​Emergency Department:
  • Social visitors are not allowed at this time in the waiting room or in the ED. Challenging social visitor situations can be reviewed at the direction of the director/supervisor in charge after being screened.
  • Each patient is allowed one caregiver. Caregivers must be screened. Caregivers include:
    • Activated durable power of attorney (DPOA)/surrogate when a decision needs to be made
    • Parent(s) or guardian(s) of minor children
    • Discharge teaching for the following situations:
      • Confused patient
      • Complex discharge
      • Procedure patient discharge
    • Hospital approved translator
    • 1:1 care of an impulsive patient that provides staff assistance
    • End-of-life discussions with care team
    • Clergy from an outside organization
  • Visitors are allowed for critical/Comfort Measures Order (CMO) status patients and others at the direction of the director/supervisor in charge after being screened. 
Urgent Care:
  • The waiting room at CMC Urgent Care is currently closed. When you arrive please call 603.314.4567 to be registered. We will then contact you when it is time to come in. (Exceptions will be made for elderly patients, patients with injuries or patients without heat in their cars.)
  • Only the patient is permitted to enter.
  • Exceptions include: 
    • A parent(s) or guardian(s) of a patient under 18 years of age
    • A support person or caregiver of a patient with physical, cognitive, or developmental impairments or a patient with memory loss or confusion
Primary Care:
  • Only the patient is permitted to enter.
  • Exceptions include: 
    • A parent(s) or guardian(s) of a patient under 18 years of age
    • A support person or caregiver of a patient with physical, cognitive, or developmental impairments or a patient with memory loss or confusion
Mom’s Place & Special Care Nursery: ​​Outpatient Procedural Areas/Outpatient Practices/Diagnostic Imaging  (Cath Lab, Radiology, EP, etc.)
  • Each patient may bring two companions with them for an outpatient visit or procedure. 
  • The child of a patient who was unable to obtain childcare for the appointment is allowed.
  • Department staff may restrict companions based on space concerns. If you have any questions the department to discuss.
People with disabilities
  • Are covered under the ADA or Section 504 have the right to bring a support person with them to the hospital or practice per the Office for Civil Rights of the US Department of Health & Human Services.
Surgical and Procedural Patients
  • Two people may accompany the patient on the day of the surgery and will wait in the Surgical Waiting Room until the procedure is over. 
  • Patients arriving through the ED prior to 5:30 AM for scheduled surgery will be screened by the ED triage staff and proceed to their destination. Their companion must follow the above instructions
Offsite locations (not including Urgent Care—see above)
  • ​One person may accompany the patient to their appointment. 
  • The child of a patient who was unable to obtain childcare for the appointment is allowed.
  • Staff at offsite locations may restrict companions based on space concerns. If you have any questions the department to discuss.
 
Thank you for your understanding and helping us keep everyone safe. 

updated 1/3/22
 
 
What you need to know about the

COVID-19 Vaccine

Information on the benefits, safety and when and how the FDA-approved vaccine will be administered.

Learn more
A doctor visit from the comfort of your home

TELEHEALTH

We are making it easier—and safer—to get care. For appointments that don’t require a physical examination, several of our speciality practices, including Primary Care, offer telehealth visits by either video or telephone.