senior couple with masks

Caring for you & your family

Our entire team at CMC—from doctors and advanced practice providers to technicians and patient service representatives—are committed to giving you the safest care possible. Read the most up-to-date information on the extra precautions we’re taking throughout the CMC system and on what you can expect when seeing your provider, online or in person. We’re ready to see you, now.  
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What should I expect at an online visit?

An online visit is similar to an in person visit, but instead of traveling to see your provider, you can video chat with them from home or another convenient location. Our providers can assess symptoms, make a diagnosis and adjust medications and treatment plans. Once you’ve scheduled an online visit, there are several things you’ll want to do to get ready for your visit.

Determine what technology you need. Talk to your provider and find out how your appointment will be done.
  • Providers may use a variety of video conference software like CMC’s patient portal, FollowMyHealth, Doximity or other software.
  • If you need to download something beforehand, such as an app of software, give yourself plenty of time to set it up and test it.
  • You may also need to create an account and register for CMC’s patient portal, FollowMyHealth.
To prepare and make the most of your online visit, you will need:
  • A smartphone, tablet or laptop with a camera and microphone
  • A reliable, secure internet connection
  • Google Chrome web browser
  • Notes about your symptoms and/or questions you want to ask
  • Keep a pen and paper handy to take notes 

What should I expect at an in person visit?

Specific procedures vary by location, but patients coming to CMC or a CMC outpatient practice for an appointment should expect:
  • Wellness screening: Prior to or when you arrive, you will be asked to answer questions about your health and have your temperature taken to ensure an in person visit is safe and appropriate. You may be asked multiple times about any symptoms you may have—please be patient. It is for your safety.
  • Face covering: Everyone, including patients, visitors and staff, are required to wear a face mask upon entering a CMC facility. You should expect to wear a face covering at all times. If you do not have a face covering, we’ll provide you with one.
  • Waiting rooms: Waiting areas have been rearranged with fewer chairs, and the floors in front of check-in desks are marked with stickers every six feet. At some locations, you may be able to register and check-in by phone. You may be asked to remain in your car until called in for your appointment.
  • Your safety measures: In addition to wearing a mask, you will need to practice social distancing in hallways, in waiting rooms and at check-in desks. Disinfection and cleaning happens before, during and after your visit. Hand sanitizer will likely be readily available and hand-washing is encouraged before and after your appointment. 
  • Your provider’s appearance: Your provider and other members of your care team may be wearing more personal protective equipment (PPE) than you’re used to seeing—including a face shield, mask, gown and gloves. It may be helpful to share this video with young children to help them understand what to expect.

Extra steps we're taking

To keep you safe we've

  • Dedicated separate care areas for patients who have COVID-19 symptoms
  • Placed safe distance markers on floor at waiting and check in areas
  • Rearranged our lobby & seating areas to help maintain social distancing and/or having patients wait in their cars
  • Modified our registration process to reduce your contact with others

Screening & Testing

  • Patients are screened prior to appointments 
  • Entry & exit points are limited
  • Visitor restrictions are in place
  • Patients are tested for COVID-19 prior to procedures
  • The health of our staff is continuously monitored

Infection control

  • Activated more frequent deep cleaning of all areas of our facilities
  • Universal mask policy requires masks for all staff, patients and visitors
  • Extra hand sanitizer & handwashing procedures are in place for staff and patients
  • Screening patients, visitors and staff by asking specific questions about symptoms and taking temperatures
  • Providing our staff with personal protective equipment

How to get a Covid-19 test

If you already have a CMC Primary Care Provider and have COVID-19 symptoms, please contact your primary care office to arrange a test. Learn more about who should get tested.
If you do not have a CMC Primary Care Provider at this time and are in need of a COVID-19 test, please consider getting tested at our partner sites: ClearChoiceMD–CMC Urgent Care–GoffstownClearChoiceMD–CMC Urgent Care–Hooksett; or find other NH testing locations
If you do not have insurance, click here to obtain coverage from NH DHHS for COVID-19 testing.