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Patient Satisfaction

Catholic Medical Center is committed to continuously improving the quality of care provided in all patient care settings.  

"The heart of Catholic Medical Center is to provide health, healing and hope in a manner that offers innovative high quality services, compassion, and respect for the human dignity of every individual who seeks or needs our care as part of Christ's healing ministry through the Catholic Church."


Complaint Resolution

If you wish to express a concern or complaint regarding Catholic Medical Center, please contact the Patient Liaison at (603) 663-8020. While we prefer to speak with you personally about your concern, you may also mail us at:

Patient Liaison
Catholic Medical Center
100 McGregor Street
Manchester, NH 03012

If you feel as though you are unable to resolve a complaint with the organization, you may contact the appropriate agency below.

For complaints or concerns related to patient safety or quality of care:
 
Office of Quality Monitoring
The Joint Commission
One Renaissance Blvd.
Oakbrook Terrace, IL, 60181.
Email: complaint@jointcommission.org
Phone: 1 (800) 994-6610

Catholic Medical Center is a fully accredited hospital of the Joint Commission on Accreditation of Healthcare Organizations. Request for a public interview can be made by contacting the Joint Commission at http://www.jointcommission.org/.

For complaints related to Quality of Care/Premature Discharge for Medicare Patients:

Northeast Health Care Quality Foundation
15 Old Rollinsford Road, Suite 302
Dover, NH 03820-2830
Phone: 1 (800) 772-0151

For complaints within the jurisdiction of the NH Department of Health and Human Services:

NH DHHS
129 Pleasant Street
Concord, NH 03301-3857
Phone: 1 (800) 852-3345
Caring for the CommunityCaring for the CommunityWatch how CMC is making an impact in the community by giving back.
The Mom’s PlaceThe Mom’s PlacePrepare for childbirth through our online childbirth education program.

Phone
  • (800) 437-9666
  • (603) 626-2626
  • (603) 663-6498
  • (603) 663-5270
  • (603) 663-6431
  • (603) 663-8031
  • (603) 663-6667
  • (603) 669-0413
  • (603) 663-6395
  • (603) 663-7377
  • (603) 314-4567
  • (603) 663-8000
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Our Mission
"The heart of Catholic Medical Center is to provide health, healing and hope in a manner that offers innovative high quality services, compassion, and respect for the human dignity of every individual who seeks or needs our care as part of Christ's healing ministry through the Catholic Church."