Achieving Outstanding Quality
CMC will provide the right care and experience for every patient and visitor, every time.
Why is this important?
CMC’s delivery of safe, quality care is a requirement for our patients and families and an expectation of each member of the CMC team. The importance we place on delivering evidence-based, quality care is validated through our national recognition—a 3-Star rating from the Society of Thoracic Surgeons (placing our Cardiac Surgery program in the top 15% in the country), Stroke Silver Quality Achievement Award, an ‘A’ on The Leapfrog Group’s Hospital Safety Score, five Union Leader Readers’ Choice Awards, Anthem’s Blue Distinction awards in total joint replacements, spine, and cardiac care, and Joint Commission’s Top Performer on Key Quality Measures.
How will we accomplish this?
-Utilizing evidence-based best practices and benchmarking
-Ensuring appropriate use of services, tests, procedures and supplies
-Engaging individuals and the community in their health and healthcare through education, tools and technology
-Achieving high reliability through error proofing and doing no harm
-Focus on “second curve metrics” centered on value not volume
How will we know we are succeeding?
-Improvements of our performance in nationally recognized clinical quality measures
-Continued reduction of preventable readmissions, mortalities, infections and complications
-Increases in the use of evidence-based care pathways or protocols in treating patients and decreases in the variations in utilization