You may call at any time for an update regarding your loved one. Due to confidentiality, however, limited information is given over the phone.
We request that one family member be the spokesperson for the family. Responsibilities of the spokesperson include calling the ICU for current patient condition and then updating the rest of the family/significant others. We do welcome the phone calls, but please remember that the nurse is also caring for your loved one. Time at the telephone is time away from the patient.
You can call Catholic Medical Center toll free at 1.800.437.9666. Local phone calls to CMC can be made at 603.668.3545.
Voicing Concerns
If you have any concerns or issues, feel free to speak to the patient’s nurse, the clinical leader, the director or the physician at any time.